Returns & Exchanges

Exchange & Refund Policy

Try a RADIUS product risk free! We love our products so much and are confident you will too. That's why we have a 30 Day Guarantee. Try a RADIUS and if you're not 100% satisfied you can return it for a full refund within 30 days of purchase...no questions asked! 

Exchanges: In the case of an exchange, we do ask that you pay the freight charges when shipping to RADIUS. We'll cover the cost when shipping your new product back to you. We'll process your refund within 30 days after we receive the exchange. Transit times vary. Product and colour specific exchanges depend on inventory levels. RADIUS reserves the right to deny an exchange for a specific colour and/or product due to low inventory levels. Specific exchange policies below.

Refunds: If you'd like to return a product to RADIUS for a refund, we ask that you pay the shipping fee to send it back to us. We'll process your refund within 30 days after we receive the return. Specific exchange policies below.

Returns at a Retail Store

If you purchased the product from a retail store, please contact the store. We suggest returning the product to the store if possible in order to avoid return shipping fees. If the store will not accept your return, send it by mail, with the original receipt, for a full refund within 30 days of the date of purchase. If you purchased a product as part of a gift or pack, the entire gift or pack must be returned. If you do not have your original receipt we will refund you the most recent sale price reflected on our website madebyradius.co.uk See return shipping address below.

Returns from madebyradius.com

If you purchased the product from madebyradius.co.uk:

You may return it by mail, with your original madebyradius.co.uk invoice for a full refund within 30 days of the date of purchase. If you purchased a product as part of a gift or pack, the entire gift or pack must be returned within 30 days of the date of purchase to receive a refund or exchange. Credit will be issued against originating credit card.

If you do not have or include your madebyradius.co.uk invoice and we cannot find your original order in our system, we will refund you our most recent sale price reflected on madebyradius.co.uk

RADIUS reserves the right to refuse returns for an unreasonable quantity of items or on items that were clearly purchased before our 30 day return policy. 

Returns & Exchanges should be addressed to:

Madebyradius (Europe) Limited
Customer Service / Return & Exchanges
29 Forgan Drive
Drumroig
Leuchars
St. Andrews
Scotland
KY16 )BF

For your protection and to ensure prompt delivery, we recommend that you send your return via Royal Mail Recorded Delivery, DPD or UPS. We're sorry, but return shipping fees are not reimbursable.

Please include the following information with your return:

  1. Your name, address, and phone number 

  2. Indicate whether you want a refund or exchange

  3. In the case of a refund include the reason for the return

  4. In the case of an exchange include why you are exchanging and what product you'd like as a replacement. Be as specific as possible (product, colour, hand, bristle type, etc)

  5. The price. Receipt required. 

Your return will be processed promptly upon its arrival and all exchanges will be shipped via our standard ground shipping. Processing and transit time for exchange packages is usually 30 business days from the time your exchange request is received at our location. Business days are Monday-Friday, excluding UK public holiday.

You can read our full Returns Policy here.

Damaged Items or Our Error

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately here. Please provide the order number along with name and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

If you're returning the product because we made an error, please contact our Customer Service department here. We'll promptly issue return instructions and cover the cost of return shipping.